RETURNS & REFUNDS POLICY

RETURNS
At iwearbritain.com if you have a change of heart with your online purchase for any reason, you can return it to us within 14 days.

Here are the conditions of a return:

The item is unworn and in its original, undamaged condition.
The item has not been personalised or made to a customer’s specification.
All items are returned including the glasses, case and cleaning cloth
The return request is accompanied by a valid invoice number.

In the case of opticals, only the frame can be exchanged for another style and not the lenses. This policy applies only to items purchased from iwearbritain.com. Please see the section on delivery terms and costs below for further details.

RETURNS PROCESS
Due to the recent export regulation changes following Brexit, please expect delays with processing returns during this period. We will acknowledge and process your returns as soon as possible. We ask that you kindly bear with us and we thank you in advance for your understanding.

Order from US & Canada:
133 S Lincolnway, North Aurora, IL 60542

Orders from EU:
Tom Davies, Return Center, Herzog-Heinrich-Straße 3, 94081, Fürstenzell, Germany

Orders from Rest of the World:
Tom Davies LTD, 983 Great West Road, London, TW8 9DN, United Kingdom

We recommend that you select a safe and trackable delivery service, retaining proof of postage. iWearBritain will not refund the shipping costs for any normal returns.

EXCHANGES
Please note, we currently do not offer exchanges for online purchases. If you wish to exchange a product, you will need to return your purchased item and create a new order.

DELIVERY TERMS & COSTS REFUNDS FOR UNDAMAGED PRODUCTS
Please note that all returned goods remain the responsibility of the sender until received by iWearBritain. We recommend that you select a safe/traceable delivery service, retaining proof of postage. iWearBritain will not refund the shipping costs for any normal returns.

REFUNDS FOR DAMAGED/INCORRECT PRODUCTS
If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order.

PRICES
All prices are subject to change without notice and are not guaranteed, except that prices for an order that have been accepted by iwearbritain.com